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Service Excellence Deep Dive with Key Leaders Coaching Programme (up to 4 sessions)

$160.00 every month for 2 months

We all know the saying, “customer service is the lifeblood of any business”. It is therefore extremely important that business owners / general managers ensure that this area of the business is given sufficient attention, relevant strategic priority and adequate resources to guarantee success.

Although there are a dime a dozen customer service training programmes out there, it is necessary to adopt a very practicable and tailored approach so that the business’ staff learning and development dollars see positive and tangible returns.

The Service Excellence Deep Dive with Key Leaders Coaching Programme takes a deep dive with key leaders into 7 key areas specific to the key leader's’ organization that significantly impact the quality of service and customer satisfaction with the aim of creating tangible and obvious gains and improvement.

We all know the saying, “customer service is the lifeblood of any business”. It is therefore extremely important that business owners / general managers ensure that this area of the business is given sufficient attention, relevant strategic priority and adequate resources to guarantee success.

Although there are a dime a dozen customer service training programmes out there, it is necessary to adopt a very practicable and tailored approach so that the business’ staff learning and development dollars see positive and tangible returns.

The Service Excellence Deep Dive with Key Leaders Coaching Programme takes a deep dive with key leaders into 7 key areas specific to the key leader's’ organization that significantly impact the quality of service and customer satisfaction with the aim of creating tangible and obvious gains and improvement.

Who Service Excellence Deep Dive with Key Leaders Coaching Programme for?

  • Any leader responsible for customer satisfaction for the organization

  • Any leader or manager who is in charge of the customer service or customer support function

When should you invest in Service Excellence Deep Dive with Key Leaders Coaching Programme?

  • The business is facing customer loyalty / client retention issues

  • The business has received less than acceptable reviews

  • Key leaders / managers are experiencing a surge in customer complaints and/or items escalated to them

  • The business strategy placed a very high priority on service excellence to meet its financial targets

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